Refund Policy

Audio Voice is committed to providing customers with the best shopping experience possible. However, we understand that there may be instances where a refund is necessary. Our Refund Policy is designed to ensure transparency and clarity in our refund process. Please read through the policy carefully to understand how refunds are handled at Audio Voice.

1. Eligibility for Refunds

• Time Frame: Refunds are available for products returned within 30 days of purchase. Items returned beyond this period may not qualify for a refund.
• Product Condition: To be eligible for a refund, the product must be returned in its original condition, unused, unwashed, and with all original packaging, accessories, and tags intact.
• Non-Refundable Items: Certain products are not eligible for refunds, including:
  • Custom or personalized items
  • Items marked as “Final Sale” or “Non-Returnable”
  • Gift cards
  • Products that have been installed, assembled, or modified

2. Refund Process

• Initiating a Return: To initiate a return and refund, please contact our customer support team at support@audiovoice.in or call us at +91-1234-567890. You will need to provide your order number and the reason for the return.
• Return Authorization: Once your return is approved, you will receive a Return Authorization Number (RAN) and detailed instructions on how to return the product.
• Return Shipping: The customer is responsible for the shipping costs associated with returning the item unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

3. Inspection and Approval

• Product Inspection: Once the returned item is received, it will be inspected to ensure it meets our refund criteria. If the product is found to be ineligible (e.g., used, damaged, or missing parts), we may reject the refund request or apply a partial refund.
• Refund Approval: After inspection, you will receive an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days.

4. Refund Methods

• Original Payment Method: Refunds will be issued to the original payment method used at the time of purchase. For credit card payments, it may take additional time for the refund to reflect in your account, depending on your card issuer’s policies.
• Alternate Payment Methods: If the original payment method is not available (e.g., expired credit card), our customer support team will contact you to arrange an alternate refund method.
• Restocking Fee: In certain cases, a restocking fee may be applied to your refund. This will be communicated to you at the time of return approval.

5. Refund Exceptions

• Damaged or Defective Items: If you receive a damaged or defective product, please contact us within 48 hours of receiving the item. We will arrange for a replacement or provide a full refund, including return shipping costs.
• Order Cancellations: If you wish to cancel an order before it has shipped, please contact our customer support immediately. If the order has already been shipped, the return and refund process will apply upon receipt of the item.

6. Processing Time

• Refund Time Frame: Once your refund is approved, it will be processed within 7-10 business days. The time it takes for the refund to be credited to your account may vary depending on your bank or payment provider.
• Delayed Refunds: If you haven’t received your refund after the processing period, please first check with your bank or credit card company. If you’ve done this and still have not received your refund, contact our customer support team for further assistance.

7. Contact Information

If you have any questions or need assistance with the refund process, please do not hesitate to reach out to our customer support team:

Audio Voice
Address: D – 23 & 27, Veer Savarkar Marg, Lajpat Nagar (Part 2), New Delhi – 110024
Email: sales@audiovoice.in
Phone: 011 41666620, +91 9811369000, +91 7827264441